Protecting Your Information, Respecting Your Trust.

At SkinDx Bioceuticals, we recognize that privacy and the protection of personal information are essential to building trust and maintaining long-term customer relationships. We are committed to handling personal information responsibly, transparently, and in accordance with applicable data protection and consumer protection laws in India.

This Privacy Policy explains how we collect, receive, use, process, store, disclose, and protect information when you visit our website, create a customer account, browse products, place an order, make a payment, contact our support team, or otherwise interact with our online services.

Our objective is to provide a secure, transparent, and reliable digital shopping experience while respecting the privacy and confidentiality of our customers, visitors, business associates, and website users.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is legally required, we will seek your consent in accordance with applicable law.

This policy applies to information collected through:

• Our official website and e-commerce platform.

• Customer registration and account management facilities.

• Online shopping, checkout, and order placement.

• Payment processing and transaction verification.

• Customer enquiries, feedback, and support communications.

• Email notifications, service communications, and promotional interactions.

• Website analytics, cookies, and other digital technologies.

• Business-related communication and partnership enquiries.

This policy also explains how information may be shared with authorized service providers and third-party partners when necessary to operate our website and fulfil customer requirements.

Depending on your interaction with our website, we may collect the following categories of information:

3.1 Personal Identification Information

When you create an account, place an order, or submit an enquiry, we may collect:

• Full name.

• Email address.

• Mobile or contact number.

• Billing address.

• Shipping and delivery address.

• City, state, and postal code.

• Account registration details.

3.2 Account Information

When customers register or access their accounts, we may process:

• Username or registered email address.

• Account identification details.

• Authentication and login information.

• Account preferences.

• Order history and purchase records.

• Account activity and related service information.

Customers are responsible for maintaining the confidentiality of their passwords and login credentials.

3.3 Order & Transaction Information

To process online purchases and manage customer orders, we may collect:

• Product names and quantities.

• Order identification numbers.

• Purchase dates and order status.

• Billing and shipping details.

• Payment confirmation information.

• Refund and cancellation records.

• Customer support and transaction-related communications.

3.4 Payment Information

Payments made through our website may be processed using authorized third-party payment gateways or payment service providers.

We may receive transaction references, payment status, payment confirmation, and other information necessary to verify and manage transactions.

We do not intentionally store complete debit card or credit card credentials, CVV numbers, UPI PINs, or banking authentication passwords on our website. Sensitive payment authentication is handled through the relevant payment service provider.

3.5 Technical & Website Usage Information

When you access our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device and operating system information.

• Website access time and date.

• Pages visited and navigation activity.

• Referring website information.

• General usage and diagnostic data.

This information helps us understand website performance, improve user experience, identify technical issues, and maintain platform security.

3.6 Communication Information

When you contact us through email, telephone, enquiry forms, or other communication channels, we may maintain relevant communication records to respond to your requests, resolve complaints, and provide customer support.

3.7 Product-Related Information

If you voluntarily provide product preferences, ingredients-related enquiries, allergies, sensitivities, or other product suitability information, we may process that information only for the relevant enquiry or service purpose and in accordance with applicable legal requirements.

We encourage customers not to share unnecessary medical or sensitive personal information through general website forms.

We collect information through several legitimate methods, including:

Direct Customer Submission: Information you voluntarily provide while creating an account, completing checkout, submitting an enquiry, or communicating with our team.

Automated Website Technologies: Technical and browsing information collected through cookies, server logs, analytics tools, and similar technologies.

Transaction Processing: Information received through authorized payment gateways and payment service providers.

Delivery & Logistics Partners: Information necessary to coordinate shipment, delivery, tracking, and order fulfilment.

Customer Support Interactions: Information shared through email, telephone, feedback forms, and other official communication channels.

SkinDx Bioceuticals uses customer information for legitimate business and operational purposes, including:

1. Order Processing: To receive, verify, process, and fulfil customer orders.

2. Account Management: To create, maintain, and manage registered customer accounts.

3. Payment Verification: To confirm payments, manage transactions, and process eligible refunds.

4. Shipping & Delivery: To coordinate product dispatch, courier services, and delivery notifications.

5. Customer Support: To respond to enquiries, complaints, feedback, and service requests.

6. Service Improvement: To evaluate website performance, improve navigation, and enhance customer experience.

7. Security & Fraud Prevention: To identify suspicious activities, prevent unauthorized transactions, and protect website systems.

8. Business Communication: To provide relevant product updates, order notifications, and service-related information.

9. Marketing Communication: To share promotional information, offers, and product announcements where legally permitted and subject to applicable consent requirements.

10. Legal Compliance: To comply with applicable laws, regulations, statutory obligations, and lawful requests from competent authorities.

We do not use personal information for purposes unrelated to the reason for collection unless permitted by law or supported by the required consent.

Our website may use cookies and similar technologies to improve browsing functionality, remember customer preferences, understand website traffic, and enhance the overall shopping experience.

Cookies may be used for:

• Maintaining shopping cart information.

• Remembering login sessions and user preferences.

• Improving website functionality.

• Understanding visitor behaviour and website performance.

• Supporting website security.

• Measuring marketing and advertising effectiveness, where applicable.

Customers may manage or disable cookies through their browser settings. However, disabling certain cookies may affect website functionality, including account access, checkout, or shopping cart features.

Where required, consent will be obtained before using non-essential cookies or tracking technologies.

We respect the confidentiality of customer information and do not sell personal information to third parties as a routine business practice.

However, information may be shared with authorized parties where necessary for legitimate business operations, service delivery, or legal compliance.

These parties may include:

Payment Service Providers: For payment processing, transaction verification, and refund management.

Courier & Logistics Companies: For shipment processing, delivery coordination, and order tracking.

Technology & Hosting Providers: For website hosting, server maintenance, security, and technical support.

Communication Service Providers: For sending order confirmations, delivery notifications, and customer service messages.

Analytics & Marketing Providers: For website performance measurement and authorized marketing activities, subject to applicable privacy requirements.

Legal & Government Authorities: Where disclosure is required by applicable law, court orders, regulatory obligations, or lawful government requests.

We expect relevant service providers to handle personal information responsibly and in accordance with applicable contractual and legal obligations.

SkinDx Bioceuticals takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Our security practices may include:

• Secure website hosting and server configurations.

• SSL/TLS encryption for supported website connections.

• Restricted access to customer information.

• Appropriate account authentication practices.

• Security monitoring and technical maintenance.

• Regular software and platform updates.

• Appropriate coordination with trusted technology service providers.

Although we make reasonable efforts to protect customer information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are advised to use strong passwords, avoid sharing account credentials, and access their accounts through secure devices and networks.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, account management, customer support, business operations, dispute resolution, and legal or regulatory compliance.

Certain records, including invoices, transaction details, and statutory business documents, may need to be retained for periods prescribed by applicable laws.

When information is no longer required for a legitimate purpose or legal obligation, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law.

Subject to applicable laws and verification requirements, customers may have the right to:

• Request information about personal data processed by us.

• Request correction of inaccurate or incomplete personal information.

• Request updating of account and contact details.

• Request erasure of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Raise concerns regarding the handling of personal information.

• Submit a privacy-related grievance through our official communication channels.

Requests will be reviewed and handled in accordance with applicable data protection laws.

Some information may need to be retained where required by law or necessary for legitimate legal obligations.

SkinDx Bioceuticals may communicate relevant product updates, promotional offers, business announcements, and marketing information through email, SMS, or other supported channels where permitted by applicable law.

Customers may opt out of promotional communications by using the unsubscribe facility, where available, or contacting our support team.

Please note that essential service communications, including order confirmations, payment notifications, delivery updates, and important account-related messages, may continue even after opting out of promotional communication.

Our website may contain links to third-party websites, payment gateways, social media platforms, and external service providers.

When customers access these services, their information may be processed under the respective third party's privacy policy and terms of service.

SkinDx Bioceuticals does not control the independent privacy practices or security procedures of external websites.

We encourage customers to review the privacy policies of third-party platforms before sharing personal information or completing transactions through them.

Our website is not specifically designed to collect personal information directly from children without appropriate legal authorization.

Individuals below 18 years of age should access or use relevant online shopping services under the supervision of a parent or legal guardian, wherever legally permitted.

Where applicable law requires parental or guardian consent for processing children's personal information, we will follow the relevant legal requirements.

If we become aware that personal information has been collected in violation of applicable children's privacy requirements, we will take appropriate steps to address the matter.

Certain products offered through SkinDx Bioceuticals may relate to skincare, wellness, and health supplements.

Customers should carefully review product information, ingredients, directions, precautions, and applicable warnings before purchase or use.

We do not require customers to provide detailed medical histories through general e-commerce registration or checkout facilities.

If customers voluntarily share health-related information through an enquiry or support communication, we will handle such information with appropriate care and in accordance with applicable legal requirements.

Our website may use hosting, analytics, payment, communication, or technical service providers whose infrastructure or operations may involve data processing outside India.

Where personal information is transferred or processed outside India, such activities will be handled in accordance with applicable Indian data protection laws and relevant government restrictions or requirements.

In the event of a personal data breach, we will take appropriate steps to investigate, contain, and address the incident.

Where notification is legally required, we will notify affected individuals and relevant authorities in accordance with applicable laws and prescribed procedures.

We will also take reasonable measures to reduce potential harm and strengthen relevant security practices.

SkinDx Bioceuticals reserves the right to revise or update this Privacy Policy to reflect changes in business operations, website functionality, technology, data processing practices, or applicable legal requirements.

Any revised version will be published on our official website with the updated effective date.

Customers are encouraged to review this page periodically to remain informed about our privacy practices.

Where legally required, we will obtain fresh consent or provide appropriate notice before implementing material changes to consent-based processing.

If you have any questions, concerns, requests, or complaints regarding the collection, processing, storage, or protection of your personal information, you may contact our designated privacy or grievance support representative.

We aim to acknowledge and address privacy-related concerns within the timelines prescribed by applicable law.

Company: SkinDx Bioceuticals

Website: https://skindxbioceuticals.com

Email: contact@skindxbioceuticals.com, info@skindxbioceuticals.com , care.skindxbioceuticals@gmail.com

Contact Number: +91 88004 24431, +91 99711 30431

Registered Business Address:

Corporate Head Office: 122, Bhogal Road, Delhi 110014

Branch Office : Wellking Tower, Mayur vihar 1, Delhi 110091

Grievance Officer: 122, Bhogal Road, Delhi 110014

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, including relevant data protection, information technology, and consumer protection legislation.

Any dispute or concern arising in connection with this policy shall be addressed through the appropriate legal and grievance redressal mechanisms available under applicable law.

We value your confidence in SkinDx Bioceuticals and remain committed to maintaining responsible privacy practices across our digital platforms.

For further clarification about this Privacy Policy, your personal information, or any privacy-related concern, please contact our team through the official communication channels provided on our website.

SkinDx Bioceuticals

Committed to Privacy, Transparency & Responsible Digital Business Practices.

Your Information. Your Privacy. Our Responsibility.